FREE SHIPPING IN USA & CANADA
We all hate shipping costs when shopping online, No worries. with Shan Shar, shipping is free with a minimum purchase of $99 US Dollars
Standard shipping is FREE for all orders in Canada & USA at ShanShar! with a minimum purchase of $99 US Dollars
Flat rate is $9.99 US Dollars for all orders in Canada & USA with all purchase less than $99 US Dollars
- Orders are processed and shipped on business days only.
- Monday through Friday, 9:00am - 5:00pm EST. Excludes Holidays.
- All orders are subject to approval. We will contact you if needed.
- Please note we are not responsible for incorrect delivery addresses provided at checkout and cannot change the address after order has shipped out from our facilities.
- Please allow 2-3 business days for order processing, and additional 4-5 business days for delivery.
This time is treated only when you place your orders before 2:00 pm. Any orders you place after 2:00 pm will be processed the next morning. The delivery time does not include any public holidays or weekends
RETURNED OR REFUSED PACKAGES
If any package gets returned to us by the carrier there is a reshipping fee of $9.99 + $4.99 US ( Handling fees)
This applies for any of the following:
- Packages That The Carrier Was Unable To Deliver Due To Insufficient Address
- Customer Missed 3 Delivery Attempts
- Customer Failed To Pick Up Package From Post Office After Delivery Was Missed
- Click on this link to purchase your return Label https://www.shanshar.com/collections/kits/products/returned-or-refused-packages
RETURN ITEMS TO US
Buyers must contact us within 7 days of receiving your order. Be sure the product is not opened or used. Returned items must be in original, unused and undamaged condition. We cannot refund or exchange products that are used or tampered with in any way. Ship the product back to us ( We do not provide return label) . When we receive your items and it is in accordance to the above conditions, we will issue a credit against your credit card for that item.
If you are not satisfied with the quality or performance of the product and have exceeded the allowable 7 day return time limit, you will need to contact the direct manufacturer of the product regarding issues.
Shipping and handling costs cannot be refunded. It is the customer’s responsibility to pay the shipping fees associated with the return or re-shipment of the items. Customer's that refuse delivery of orders are responsible for all shipping costs including return shipping.
If the returned order qualified for free shipping, a 20% restocking fee will be deducted from the refund amount.
Return Time Frame: Any item(s) can be exchanged and or returned within 7-days of receiving your product(s). Any and all merchandise must be returned in its new and original condition, all tags attached and must be unworn. Once you receive your merchandise you have 48 hours to look over for any manufacturing defects. Merchandise may be exchanged for size, color or new style within the 7-days.
Return Shipping: When mailing back any merchandise we suggest that you purchase tracking and insurance for your package, as we cannot be held responsible for any items that are lost or damaged in transit. Customer will be responsible for a return shipping cost
shipping process: Please allow 15 days for the processing of all returned items. If you have not received a refund within 30 days, please contact us immediately. Unfortunately, we cannot offer any price adjustments on previous purchases.
CUSTOMS, IMPORT FEES AND IMPORT RESTRICTIONS
If you're ordering from US or outside of CANADA, your order may be subject to customs and import duties. SHANSHAR.COM has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. You may contact your local customs office for more information on the current charges
Some countries may restrict the import of certain items. You may contact your local customs office for more information on which items are eligible to be imported in your country.
SHANSHAR reserves the right to charge shipping on all orders where the customer lives in remote areas and excessive shipping charges apply.